Pay at Purchase
Once you've placed your order, we'll begin processing it straight away.
You'll receive an order confirmation email confirming that we've received your order.
Please review your order confirmation carefully. If any items are unavailable, your confirmation will show which products have been placed on back order.
If you've paid by credit card or debit card or Paypal, your payment is authorised and charged when you place your order, as most orders are dispatched within 24 hours.
If your order contains out-of-stock or licensed medical products, we'll contact you if we need to confirm an expected delivery date or request additional information.
If you're unhappy with the revised delivery date, we'll arrange a refund for any items you no longer wish to receive.
Pay by Invoice Account
Once you've placed your order, we'll begin processing it straight away.
You'll receive an order confirmation email confirming that your order has been successfully received.
Please review your order confirmation carefully. If any items are unavailable, your confirmation will show which products have been placed on back order.
Your order will then be processed in line with your agreed account terms and delivery schedule.
Once you order is processed, depending on your organisation’s requirements you may also receive an order acknowledgement sent to yourself or another function within your organisation.
If we need to contact you about your order, we'll do so as soon as possible.
If you have any questions about your order or product availability, please submit a Customer Support Request.