1. Introduction
We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us. This privacy policy explains how we collect and use your personal data during and after your relationship with us in accordance with our obligations under data protection legislation.
It also explains who we share information with, what rights you have regarding your personal data and how you can exercise those rights.
2. Who We Are
For the purposes of the General Data Protection Regulation (GDPR), Mediq Healthcare UK Ltd is the Data Controller.
Personal data may be collected through our websites, by telephone, through live chat services and through related social media applications.
- We determine what data is collected
- How that data is used
- How that data is protected
3. The Data We Hold About You
We may collect, store and use the following categories of personal data:
- Personal contact details such as name, address, telephone numbers and email addresses
- Business contact details including company name, position and business contact information
- Date of birth or age information
- Bank account details and VAT status
- Credit or trading information where credit facilities are requested
- CCTV or delivery location data where applicable
- Cookie data and information about your use of our website
4. Collection of Personal Data
We collect personal data for a number of business purposes including:
- Fulfilling contracts with you or your organisation
- Processing transactions for the purchase of products or services
- Delivering products you have ordered
- Communicating with customers, suppliers and service providers
- Maintaining financial records and business accounts
- Marketing communications where permitted
- Responding to customer queries or complaints
- Monitoring and improving website performance
- Ensuring the security of our websites and systems
5. Lawful Basis for Processing
We process personal data where it is necessary for the performance of a contract, to comply with legal obligations, where we have received consent or where processing is required for our legitimate business interests.
6. Sharing Your Personal Data
Personal data may be shared with trusted third parties where necessary including:
- Accountants and auditors
- Legal advisers
- Insurance providers
- IT and communications service providers
- Suppliers and logistics partners
We may also share personal data where required by law or during corporate transactions such as mergers, acquisitions or restructuring.
7. International Data Transfers
As a global organisation we may transfer personal data to companies within the Mediq Group or service providers located outside the UK or EU. Where this occurs we ensure appropriate safeguards are in place to protect personal data.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements.
9. Security Measures
We implement appropriate security measures to protect personal data from unauthorised access, loss, misuse or disclosure. Access is limited to employees and partners who require the information for legitimate business purposes.
10. Your Rights
Under data protection legislation you have the right to:
- Be informed about how your data is used
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of personal data in certain circumstances
- Restrict how your data is processed
- Request transfer of your personal data to another organisation
- Object to certain types of processing including marketing
- Withdraw consent where processing is based on consent
There is no fee for exercising your rights and we will respond within one month.
11. Cookies
Our website uses cookies to ensure it functions correctly, to monitor usage and to provide relevant content. Cookies are small text files placed on your device when visiting websites.
You can manage or block cookies through your browser settings. Disabling cookies may affect some website functionality.
12. Marketing
We may send marketing communications about products and services within the Mediq group where permitted by law. You can opt out of marketing communications at any time.
If you have any questions about this privacy policy or how we process your personal data please contact:
Email: privacy@mediq.co.uk
Address:
Racheal Begg
GDPR Compliance Manager
Mediq Healthcare UK Ltd
Mediq House
Arundel Drive
Castle Donington
Derbyshire
DE74 2HJ
14. Complaints
If you are unhappy with how we handle your personal data you have the right to contact the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://ico.org.uk
15. Changes to this Policy
We may update this privacy notice from time to time. This policy was last updated October 2021.
Mediq Healthcare UK Ltd – Company number 00062537
ICO Registration: Z7704198